One cannot escape the fact that senior citizens are at a much greater risk today than ever before. After all, a worrying number of the elderly live on their own. Abandoned by their uncaring families, they are left completely helpless in crisis and extremely vulnerable to criminal elements, health problems and depression. But now they will have a family of their own again; a family of thousands called ElderLine.
HELP IS AT HAND
Now all senior citizens have to do to get assistance, is call ElderLine on 1090. An initiative of the Mumbai Police with The Times of India as media partner and Spanco Telesystems and Solutions as technology partner, ElderLine is a special service that will take care of the physical and mental well-being of senior citizens, any time. With ElderLine, help is now at hand.
Senior Citizens can call Elder Helpline:
1. When they urgently require the help of medical professionals.
2. 2. When they face situations that involve physical violence or pose a risk to their lives.
3. Senior Citizens may directly call 1090 to register themselves.
All they have to do is call the toll free number 1090.
THE PROTECTIVE CIRCLE
ElderLine is a momentous initiative where the Mumbai Police brings together volunteer doctors, clinics, hospitals, counsellors, social workers, ordinary citizens, police personnel and the best of technology to aid the elderly. Absolutely any able and compassionate individual or organisation can become a volunteer. Every volunteer will go through a simple interview and complete background check, and then given a special identity card. Volunteers will be allowed to decide days and times when they’ll be available. And even if they are busy at a particular moment, all they will have to do is to inform Elderline.
BACK END SYSTEM
ElderLine is equipped with an advanced GPS-based tracking and dispatch system. So the minute a person calls 1090, his/her exact location is accurately revealed on our screens. Similarly, it also helps us track, contact and dispatch appropriate volunteers or, if need be, a police mobile immediately. ElderLine maintains a large database of volunteers so that there is always one ready to go. In case no volunteers are available, police personnel are dispatched instantly. All this to ensure that we reach people faster and help them better.